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Frequently Asked Questions
General Questions
I didn’t receive an email with the registration codeHow can I learn to use the service?Where are your servers located?Which languages do the galleries support?What happens to my galleries if I cancel my subscription?Do clients need to register to view or download files?How long are my galleries stored?Subscription
How can I switch from a monthly to an annual subscription?Can I change my subscription plan?Do I need to link a card to activate a free subscription?What happens to the galleries if I cancel my subscription?Uploading Files to Galleries
Why Are My Gallery Files Uploading Slowly?Do I need to wait for files to finish uploading to edit the gallery?What should I do if photo thumbnails show as 'Processing' after uploading?Why does an error occur when uploading a photo?Why do errors occur when uploading videos to the service from a mobile device?Does Pixover support the RAW format?What is the maximum photo upload size?I can’t set a video as the gallery cover. What should I do?Downloading Files from the Galleries to Devices
Why create an archive when downloading files from the gallery?Why can't I download photos and videos from the gallery to my phone?Where can I find the downloaded archive with files on my phone?Website Builder
How to Connect a Custom Domain to Your Website?SEO for Your Website: How to Make It Discoverable?In What Language Can I Create My Website?